FAQs
Custom Jewelry & Design
How does the custom design process work?
We start with a complimentary 30-minute consultation to hear your ideas and explore what is possible. From there, we collaborate with you through sketches, stone selection, and final approval before production begins.
Do you make engagement rings?
Yes. Our family has specialized in diamond appraisal and engagement rings for over 44 years. We will help you choose the right diamond and design a ring that reflects your style and story.
Can I bring my own diamond or gemstone?
Yes, if it is suitable for the design. We will assess the stone first to make sure it can be securely set.
How long does a custom piece take?
Most designs take 4 to 6 weeks to complete, depending on complexity. You will get a timeline during your consultation.
Diamonds & Sourcing
Do you use natural or lab-grown diamonds?
We work primarily with lab-grown diamonds from trusted suppliers. Lab-grown diamonds are chemically and physically identical to mined diamonds, graded to the same standards, grown above ground. Natural diamonds are available on request.
Are your diamonds and gemstones ethical?
Yes. All stones are sourced from suppliers who meet strict standards for ethics and sustainability. Our metals are 14k recycled gold, reclaimed and refined to full purity. No new mining.
Orders & Shipping
When can I expect my order?
Every YARI piece is handcrafted to order. Please allow 2 to 3 weeks from the date of purchase for production and delivery within the United States. International orders typically arrive within 4 to 5 weeks. You will receive a tracking number as soon as your order ships. Custom pieces take 4 to 6 weeks.
Do you ship internationally?
Yes. International orders typically arrive within 4 to 5 weeks. Customers are responsible for any duties and taxes.
How do I track my order?
You will receive an email with tracking information once your piece ships.
Returns & Refunds
Can I return my jewelry?
Yes. We accept returns within 14 days of delivery for any reason. Items must be unworn, unaltered, and returned in their original condition with all original packaging. Past 14 days all sales are final. Custom and personalized pieces are final sale and cannot be returned.
How do I request a return?
Email support@yaridesigns.com with your order number. We will walk you through next steps. Items sent back without prior authorization will not be accepted.
What if my piece arrives damaged, defective, or incorrect?
Email us immediately with your order number and photos. You will have the choice of a full refund or a replacement. We cover return shipping in this case.
Do you offer exchanges?
No. Because each piece is made to order, we cannot offer exchanges. A new order would need to be placed for a different design.
What items are non-returnable?
Custom, engraved, or personalized pieces, items past 14 days of delivery, and anything that has been worn, resized, or altered after delivery.
How are refunds processed?
Once your return is received and inspected, approved refunds are issued to your original payment method within 5 to 7 business days. Original shipping fees are non-refundable. You cover return shipping.
Warranty & Care
Do you offer a warranty?
Yes. All YARI jewelry is covered against manufacturing defects for the life of the piece. If something fails due to how it was made, email support@yaridesigns.com with your order number and photos. This includes a stone loosening from a faulty setting, a clasp failing without force, or a structural issue with the piece itself. If confirmed as a manufacturing defect, you will have the choice of a full refund or a replacement. You cover shipping to us. We cover shipping back. This warranty applies to the original purchaser with proof of purchase.
What does the warranty not cover?
Accidental damage, normal wear over time, lost stones from impact, chemical exposure, or any repair or resizing performed by a jeweler other than YARI. Any work done outside of YARI voids the warranty.
Do you offer repair services?
Yes. For anything outside of a manufacturing defect, we offer paid repair services. Email support@yaridesigns.com with photos and a description. We will send you a quote before any work begins. Nothing moves forward without your approval. You cover shipping both ways and the cost of repair.
How should I care for my jewelry?
Clean regularly with a soft lint-free cloth. For a deeper clean, use warm water, a drop of mild dish soap, and a soft-bristle brush. Rinse thoroughly and pat dry. Do not use ultrasonic cleaners, harsh chemicals, or abrasive cloths. Remove your jewelry before swimming, showering, exercising, or applying products like lotion or perfume. Store pieces separately to avoid scratching. Every six months, take a close look at the prongs holding your stones. If any look bent, raised, or uneven, stop wearing the piece and email support@yaridesigns.com before a stone is lost. For full care instructions visit our Jewelry Care page.
General
Do you offer gift cards?
Yes, digital gift cards are available.
How do I book a consultation?
Email support@yaridesigns.com